Click here for our complete Terms & Conditions.



CANCELLATION POLICY COMINSERATE WITH 'LEAD-IN' BOOKING TIMES.

While we have a wide range of 'lead-in bookings', from up to a year out through to a week ahead, most are for a period substantially ahead of the time.

For most, it is a trip which they have earmarked especially to do and often substantial planning goes into their full trip ( as was likely with yours).

As such, there is less probability that we are able to obtain substitute bookings at short notice, and may already have had 'lost opportunity' from previous inquiries for those dates, which we may have had to turn away.









































Ok, Lets go
back to the
Booking Page


Tanna Adventures - Cancellation Policy.

know your entitlements if something gets in the way.

OK, Go Back To
Booking Page

D01YOU ARE OBLIGATED TO NOTIFY US.

If you cancel your booking for any reason, you must notify us in writing (by email is sufficient provided we provide a confirmation email that we have received it).


D02DEFINITION OF "COMMENCEMENT".

Commencement of your first activity or stay with us shall be denoted here as Commencement.


D03CANCELLATION 28 DAYS (OR MORE) AWAY FROM COMMENCEMENT.

For cancellations made more than 28 days away from Commencement - 100% of your Payment (minus bank/merchant facility fees) will be refunded.


D04CANCELLATION BETWEEN 14 - 28 DAYS AWAY FROM COMMENCEMENT.

For cancellations made less than 28 days away, but more than 14 days away from Commencement - 50% of your Payment (minus bank/merchant facility fees) will be refunded.


D05CANCELLATION LESS THAN 14 DAYS AWAY FROM COMMENCEMENT.

For cancellations made less than 14 days away, from Commencement your Payment is fully non-refundable.


D06REFUNDS SUBJECT TO BANK/MERCHANT FACILITY FEES.

Any refunds shall be subject to any deductions made Credit Card companies or Banks as applicable to the transfer on monies.


E07IF YOU SIMPLY DON'T SHOW UP.

If you simply do not turn up without notifying us in writing shall be taken as a No-Show, and in this case you authorise us to take payment for the full amount of your Quoted Price given to you and accepted by you as a part of these Terms and Conditions.


DO8EARLY DEPARTURE

No refund will be given for early departure, and you will be required to pay the full amount of your Booking.


D09INCLEMENT WEATHER AND ILLNNESS.

Refunds cannot be made for bookings cancelled due to inclement weather or illness, and you will be required to pay for the full time of your Accommodation Booking. We recommend that you take out comprehensive travel insurance to protect you in this regard.




Click here for our complete Terms & Conditions.